Suitable and experienced service providers are invited to submit quotations for the following requirements of Umdoni Municipality: Website hosting. Objective: Implement and manage a robust, secure, and scalable hosting environment for the Umdoni Municipality website, adhering to the outlined 1-year SLA hosting package. Specification: 1. Managed server and network specifications: - Server Setup: • Deploy high-performance dedicated servers with the latest-generation CPUs, 32GB RAM, and scalable SSD of 1TB storage, • Ensure high-speed network interfaces for optimal data transfer and reduced latency, - Custom Configuration: • Tailor server configurations to meet specific performance and data requirements of the Municipality"s website. 2. Security and compliance: - Security Implementation: • Install enterprise-grade firewalls, DDoS protection, SSL encryption, and intrusion detection systems, • Conduct regular security audits to identify and mitigate vulnerabilities, - Compliance Adherence: • Ensure compliance with local and international data protection regulations, including GDPR and POPIA. 3. Storage and database management: - Data Storage Solutions: • Implement flexible and scalable data storage solutions, • Plan for additional storage expansion as needed, - Database Optimisation: • Regularly tune databases for performance and efficiency, • Implement RAID configurations for data redundancy. 4. Backup and disaster recovery: - Data Backup: • Set up daily automated backups with easy restoration options, • Store backups in geographically diverse data centres, - Disaster Recovery Strategy: • Develop and maintain a customised disaster recovery plan. 5. Integration and API support: - API Integration: • Support integration with internal systems and third-party services, • Assist in developing custom APIs as required. 6. Technical supporting and monitoring: - Support Team: • Assign a dedicated team of IT professionals for 24/7/365 support, • Establish rapid response protocols as per SLA terms. - Monitoring: • Implement around-the-clock monitoring of server health, performance, and security. 7. Performance and uptime: - Uptime Management: • Achieve and maintain 99.99% uptime, • Monitor and manage server performance to handle peak loads effectively. 8. Bandwidth and data transfer: - Bandwidth Allocation: • Provide at least 6TB speed of bandwidth allocation to support traffic and data-intensive operations, • Ensure unmetered data transfer. 9. Maintenance and updates: - Scheduled Maintenance: • Plan and execute regularly scheduled maintenance for server and security updates, • Manage change procedures to minimise service impact. 10. SLA management: - SLA Adherence: • Adhere to the terms of the three-year service agreement, • Allow for SLA adjustments based on technological advancements and evolving needs. (Tender №99213413)