Re-advertisement: Bids are hereby invited for the appointment of a service provider to render a fixed line service within the Department of Water and Sanitation for a period of sixty months: Nationally. The scope of work must include: (a) Provision of connectivity, including all Carrier services for all routing types per site; (b) Provisioning of primary and redundancy voice connectivity mediums, gateways, inclusive of maintenance thereof per site location; (c) Porting of all existing telephone numbers (inclusive of its DDI/DDO properties); (d) Provide Off-Net break out service of all current DWS sites but not limited to the existing allocated locations, in various regions/provinces; (e) Provide, setup and maintenance of a fully integrated, centralized hosted Telephone Management System (TMS), to provide automated reporting across all extension users, based on pin code reporting throughout all the regions and branches; (f) Provide a Call Centre/Help desk solution as a service, for the existing DWS helpline. Which requires a CRM and web ticketing platform and contact centre reporting. Provision for 50 seats (agents) but not limited to; (g) Call Centre functionality should include remote access and functionality for "Work from home" agents. All Agents require this functionality; (h) Onsite support and maintenance of all services and goods provided, for a period of 60 Months. (Tender №94508902)