Quotations are hereby invited for the following: Tour operator training for Knysna Municipality 17 tourism SMME’S. Specifications: Knysna Municipality requires the services of a CATHSSETA accredited training provider for the tour operator training (4 days) for 17 x tourism SMME’S. Course Content: 1. Understanding the Industry Terminology: - Design and drawing up tour itineraries; - Pitfalls to avoid when designing tours; - Types of tours to sell; 2. Marketing: - Use of social media platforms as a marketing tool; - Website development; - Marketing of tours; 3. Entrepreneurship: - Choosing a Business Entity; - Drawing up a Business Plan; - Costing a business and a tour; - Drawing up excel spreadsheets for costing purposes; - Quoting and invoicing; 4. Compliance: - Insurances; - Taxes; - Terms and Conditions; - Vehicle permits and PDP licenses; - Develop and analyze client feedback forms; 5. Practical: Four (4) day familiarization tour of the Garden Route including transport and entry fees (where applicable) for the following activities: - Tsitsikamma Big Tree & Bloukrans Bridge Sky Walk Tour; - Keurbooms River Ferries boat tour; - Knysna Art Route & Sedgefield Mosaic Route; - Kaaimans River kayaking for 1 hour & George Strawberry Farm; - Hartenbos - Glen tana Morning Excursion on Diaz Express. (Tender №89230410)