Bids are hereby invited for the following: Appointment of a service provider to provide Information and Communication Technology Services to the National Agricultural Marketing Council (NAMC) for a period of three (3) years. Scope of work: - Software/Application installation and support. - Operating system installation and support. - Support of E-mail services on workstations. - Support of Internet services on workstations. - Hardware (Laptops and Desktops) support. - Support of peripherals e.g. Printers, Photocopiers. - Hardware and software security maintenance (including anti-virus software). - The service provider will be expected to manage the NAMC’s helpdesk. - Analyze reported incidents for the purpose of prioritization and trends. - Attend to reported incident resolution and advise client. - Escalate outstanding reported incidents and tasks to manager. - Provide guidance, advise and assurance on NAMC multiple communication channels (email security, videoconferencing, design software). - Preventative maintenance. - Monthly Report on incidents (work done). - Contact Help Desk facility. - Periodically review company technical environment. How can it be improved. - Periodically reviewing workload. - Provide technical website development, support, hosting, maintenance, and provide Everlytics software for NAMC electronic communications. - Test disaster recovery process to an alternate site, in case of emergency. - Test the backup restore procedure. - Get a performance baseline for things like %Processor Time, Page filing, Disk Queues. - Change Service Account Passwords, this could be done quarterly. - Desktop support service requests. - Coordination and Maintenance of the, Intranet, network media (Server Exchange), Wi-Fi and physical network including LAN. - Monthly reports to Management on overall IT activities, quarterly and annual reporting to ICT Steering Committee and Audit and Risk Committee. - Assist in drafting and reviewing of IT policies and presenting them to various oversight structures for approval. - Act as the Chief Information Officer for NAMC, ensuring that all IT-related services, compliance requirements etc are managed effectively. (Tender №73451895)