Number: 10658751
Country: Luxembourg
Source: TED
Eurostat External User Support
This invitation to tender covers activities related to Eurostat external user support for the following lots:
— Lot 1: Assistance to Eurostat in Treating User Requests in Spanish,
— Lot 2: Assistance to Eurostat in Treating User Requests in German,
— Lot 3: Assistance to Eurostat in Treating User Requests in English,
— Lot 4: Assistance to Eurostat in Treating User Requests in French,
— Lot 5: Central User Support.
Assistance to Eurostat in Treating User Requests in Spanish
Contractor"s premises
The volume of the total market is estimated at 3 200 requests over the maximum contract duration (48 months).
User training courses shall be carried on an annual basis which equals 20 user training courses over the maximum contract duration (48 months).
Assistance to Eurostat in Treating User Requests in German
The volume of the total market is estimated at 8 000 requests over the maximum contract duration (48 months).
Assistance to Eurostat in Treating User Requests in English
The volume of the total market is estimated at 12 000 requests over the maximum contract duration (48 months).
Assistance to Eurostat in Treating User Requests in French
The volume of the total market is estimated at 4000 requests over the maximum contract duration (48 months).
Central User Support
Commission"s premises
The volume of the contract is estimated at 245 person-days per year of duration, which equals 980 person-days over the maximum contract duration (4 years).
You may submit any observations concerning the procurement procedure to the Contracting Authority using the contact means under I.1. If you believe that there was maladministration, you may lodge a complaint to the European Ombudsman within 2 years of the date when you became aware of the facts on which the complaint is based (see http://www.ombudsman.europa.eu).
Within 2 months of notice of the award decision, you may launch an action for annulment of the award decision. Any request you may make and any reply from us, or any complaint for maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an action for annulment or to open a new period for launching an action for annulment. The body responsible for hearing annulment procedures is indicated in Section VI.4.1.